Privacy Policy

Welcome to Dwella.zone (“Dwella,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our smart home installation and support services, website, and mobile applications.

At Dwella, we understand that your home is your sanctuary, and we take the responsibility of protecting your privacy seriously. This policy applies to all services provided by Dwella, including our website, mobile applications, and in-home services.

We use your information to:

• Provide, maintain, and improve our smart home installation and support services
• Process payments and manage your subscription
• Communicate with you about services, appointments, and support
• Monitor device performance and provide proactive support
• Ensure the security and proper functioning of your smart home devices
• Comply with legal obligations and protect our rights
• Improve our services based on usage patterns and feedback

We implement industry-standard security measures to protect your personal information, including:

• End-to-end encryption of data in transit and at rest using AES-256
• Multi-factor authentication and secure access controls
• Regular security audits, penetration testing, and monitoring
• Comprehensive employee training on data protection practices
• Compliance with GDPR, CCPA, and other applicable regulations
• Secure data centers with 24/7 monitoring and backup systems
• Regular security updates and vulnerability assessments

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Account Data: Retained for the duration of your active account plus 7 years for legal compliance
• Service Data: Retained for 5 years after service termination for support and warranty purposes
• Security Logs: Retained for 2 years for security monitoring and incident response
• Marketing Data: Retained until you opt out or for 3 years, whichever comes first
• Analytics Data: Anonymized after 26 months and deleted after 38 months

You may request deletion of your personal information at any time by contacting us at privacy@dwella.zone. We will process your request within 30 days, subject to legal requirements.

We may share your information with trusted third-party service providers who assist us in operating our services:

• Payment Processors: Stripe for secure payment processing
• Cloud Services: Supabase for database and authentication services
• Communication: Twilio for SMS and voice communications
• Analytics: Google Analytics for website performance monitoring
• Support: Zendesk for customer support management

All third-party providers are contractually bound to protect your data and use it only for specified purposes. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (only with your consent)

You can manage your cookie preferences at any time through your browser settings or our cookie consent banner. We respect your choices and will only use non-essential cookies with your explicit consent.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information: Retained while your account is active and for 7 years after closure for legal and business purposes
• Device data: Retained for the duration of service and 2 years thereafter for warranty and support purposes
• Communication records: Retained for 3 years for quality assurance and legal compliance
• Payment information: Retained as required by financial regulations and tax laws

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correct: Request correction of inaccurate or incomplete information
• Delete: Request deletion of your personal information (subject to legal and contractual obligations)
• Restrict: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at privacy@dwella.zone or call us at (555) 123-4567.

We use cookies and similar technologies to enhance your experience on our website and mobile applications. These technologies help us:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and recommendations
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our services.

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Your continued use of our services after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns promptly and will respond to your inquiries within 30 days.