We stand behind our products and services with comprehensive warranties and fair refund policies.
Last updated: July 16, 2024
Contact support through app, phone, or email to report the problem.
Our technicians will attempt to diagnose and fix the issue remotely.
If remote fix isn't possible, we'll schedule an on-site visit.
If needed, we'll replace defective hardware at no cost.
Full refund if installation cannot be completed due to technical incompatibility or our inability to provide service.
Pro-rated refund for unused portion of monthly service if cancelled mid-cycle.
30-day return policy for unopened hardware. Opened hardware subject to 15% restocking fee.
Warranties are transferable to new homeowners when you sell your property. Contact us to update the warranty registration with new owner information.
Warranty claims are processed according to your package level: Light (24h), Core (4h), Aura (1h). Emergency issues are prioritized.
Our support team is here to help you with warranty claims and refund requests.
Email: warranty@dwella.zone
Phone: (555) 123-4567 ext. 2
Response: Within 24 hours
Email: refunds@dwella.zone
Phone: (555) 123-4567 ext. 3
Response: Within 48 hours
Our team is here to help clarify any questions about our warranty and refund policies.