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Installation times vary by package complexity: Basic setups (2-3 hours), Standard installations (4-6 hours), and Comprehensive systems (6-8 hours). We'll provide a specific timeline during your consultation.
Our certified technicians will install all devices, configure your network, set up the mobile app, and provide hands-on training. We'll also test everything to ensure it's working perfectly before we leave.
Yes, we require someone to be present during installation for security and to provide access to different areas of your home. We'll also provide training on how to use your new system.
While some devices can be self-installed, we strongly recommend professional installation to ensure optimal performance, proper integration, and warranty coverage. Our technicians are certified and experienced.
We recommend a minimum of 25 Mbps download and 5 Mbps upload for optimal performance. Most modern home internet connections work perfectly with our systems. We'll test your connection during installation.
Absolutely! Our systems are designed to be expandable. You can add cameras, sensors, or other devices at any time. We'll handle the installation and integration to ensure everything works seamlessly.
We use enterprise-grade encryption and follow strict privacy protocols. Your data is stored securely and never shared with third parties. We're fully compliant with privacy regulations and regularly audit our security measures.
Our systems include local storage and backup connectivity options. Critical security features continue to work, and you'll receive notifications when connectivity is restored. We also offer cellular backup options.
Contact us through the app, phone, or email depending on your package. Light customers get email support (24h response), Core gets phone support (4h response), and Aura gets concierge support (1h response).
Yes! Our technicians can diagnose and often fix issues remotely. This saves time and gets your system back online faster. We'll only schedule an in-person visit if remote resolution isn't possible.
Monthly support includes system monitoring, software updates, security patches, and basic troubleshooting. Higher-tier packages include health checks, device optimization, and priority support.
We perform automated system health checks daily. For Core and Aura packages, we conduct monthly maintenance visits to ensure optimal performance and address any potential issues proactively.
Yes, we offer flexible financing options through our partners. Monthly payments start as low as $25/month depending on your package selection. We can discuss options during your consultation.
Yes, you can upgrade or downgrade your package at any time. We'll prorate any changes and ensure a smooth transition. Contact our support team to discuss your options.
You can cancel your service at any time with 30 days notice. We'll help you remove devices if needed and ensure a smooth transition. No long-term contracts required.
Get detailed instructions, troubleshooting guides, and best practices for your smart home system.
Get up and running with your new smart home system
Comprehensive guide for common issues and solutions
Learn about automation, scheduling, and advanced settings
Tips for keeping your smart home secure
Our support team is here to help you get the most out of your smart home system.